FOR OWNER-OPERATED AND SMALL-TO-MID-SIZE COMMERCIAL GLASS AND EMERGENCY BOARD-UP COMPANIES
What Happens to the Next Emergency Glass Call When You Can’t Answer?
When an emergency glass call comes in while you’re already working, driving, helping another customer, or away from the office, that opportunity still needs a response. Nova is a virtual receptionist that can answer the call, gather essential information, and follow the call-handling process you establish for your business.
WATCH THE 3-MINUTE DEMO
24/7 Call Coverage Options • Emergency Intake • Built for Commercial Glass & Board-Up
COMMERCIAL OPERATIONS IN REAL LIFE
Your Customer Has an Emergency.
You’re Already Handling Another.
When a commercial emergency happens, your team is often busy with other work:
- Installing or measuring storefront glass at active sites
- Transporting equipment and crews between service calls
- Boarding up buildings to secure them after damage
- Resting after long emergency shifts
The problem isn’t just that the phone rings. It’s what happens when no one is available to answer.
Facility directors or general contractors needing emergency glass repair usually won’t leave a voicemail. If there’s no answer, they’ll call the next glass company they find.
OPERATIONAL ARCHITECTURE
Your Virtual Receptionist for the
First Critical Minutes
Nova is set up to match how your commercial glass company handles calls.
Caller name
Best callback number
City or service area
On-site contact if different
Break-in, accident, vandalism, storm, or other damage
Basic description provided by the caller
Whether emergency board-up may be needed
Timing requested by the caller
OPERATIONAL RELIEF ARCHITECTURE
Three Ways Nova
Protects Your Business
Small-to-mid commercial glass and board-up businesses can’t depend on owner availability or personal phones alone. Nova helps keep your operations running smoothly regardless of who’s on call.
PILLAR 01
Owner Protection
When you’re driving, measuring, installing glass, handling another job, or simply off the clock, Nova can handle the initial call and collect the information your team needs.
RESULT: LESS TIME INTERRUPTING THE WORK YOU’RE ALREADY DOING.
PILLAR 02
After-Hours Triage
Nova can ask the questions you choose and collect the information your company uses to distinguish urgent calls from requests that can follow your normal business process.
RESULT: YOUR ON-CALL TEAM GETS BETTER INFORMATION BEFORE RESPONDING.
PILLAR 03
Overflow Coverage
When your office or team is already helping another customer, Nova can answer the next caller, collect their information, and follow your configured next steps.
RESULT: FEWER CALLERS GO STRAIGHT TO VOICEMAIL WHEN YOUR TEAM IS BUSY.
COMMERCIAL GLASS DEMO
Experience It Live.
Listen Along.
Choose a typical commercial glass scenario and hear how Nova could handle the first critical minutes of the conversation.
SCENARIO 01 // 02:15 AM
Shattered Storefront
A caller reports a shattered storefront. Nova collects the business name, service location, basic damage details, whether the property is currently unsecured, and follows the company’s configured emergency process.
Simulated Audio: 48-second triage • Lead captured live
SCENARIO 02 // 11:40 PM
Broken Entry Door
A commercial customer reports a damaged glass entry door. Nova gathers the location, contact information, what happened, basic door or glass details the caller can provide, and follows the company’s configured next step.
Simulated Audio: 54-second triage • Hardware details recorded
SCENARIO 03 // 04:05 AM
After-Hours Board-Up
A caller needs help with an unsecured commercial property after hours. Nova gathers the property information, nature of the damage, contact details, and whether emergency board-up service is being requested..
Simulated Audio: 62-second triage • Billing pre-authorized
IExperience a live demonstration of how Nova can handle the first critical minutes of a commercial glass call..
Not a Generic Script.
Built Around Your Call Flow.
BUILT AROUND YOUR BUSINESS
Each commercial glass company manages calls in its own way. Nova adapts to your specific procedures, making sure every call fits within your business guidelines:
Services & Capabilities -Customized around the commercial glass services your company actually provides.
Service Area & Boundaries - Configured around the areas your company serves.
Business Hours-Built around your regular, after-hours, and emergency-call coverage.
Emergency Criteria - Uses the guidelines your company establishes for urgent and non-urgent calls.
Intake Questions- Asks the questions your team wants collected before the call is handed off.
Notification & Escalation- Follows the notification or escalation process you establish.
Scheduling Process- Can follow your preferred scheduling process when that capability is configured.
Team Handoff- Passes collected information according to the workflow your business establishes.
THE GUIDING STANDARD
"The goal isn’t to make your business sound like AI. The goal is to help your business respond reliably when your team can’t answer right away."
Responses are matched to your company’s tone, dispatch process, and emergency standards. Callers get prompt, professional guidance without robotic scripts.
THE NEXT STEP
What Would Nova Sound Like
Answering Calls for Your Business?
Try the demo, then see how a virtual receptionist can be set up to match how your company handles calls.
Customized Call Handling • Emergency Intake • Built Around Your Workflow
COMMERCIAL GLASS DEMO
VDCC AI SOLUTIONS
Build | Automate | Scale
Virtual Receptionist Solutions Built Around Your Business